SERVICE
Meeting expectations is no longer enough to build profitable customer relationships. IPG’s service solutions equip your service professionals with the knowledge and skills needed to delight customers and give your organization a competitive edge.
CONSULTATIVE SERVICE SKILLS
Consultative Service Skills is a critical component of any organization’s strategy to enhance the client experience. By equipping service professionals with the process and skills needed to effectively resolve problems and offer client-focused solutions, your organization will retain its hard-earned clients, strengthen its reputation in the industry, and differentiate from the competition.
FOUNDATIONS OF CUSTOMER SERVICE
Foundations of Customer Service offers a consistent approach for creating exceptional experiences for all customers—internally and externally. Integrating this solution into your organization’s new employee orientation will ensure employees are introduced to critical customer service skills and people skills—and the organization’s unique core values and culture—right from the beginning.
PARTNER WITH US
CUSTOMIZED SOLUTIONS. ENGAGING LEARNING STRATEGIES. SUPERIOR RESULTS.
Find Us: 12 Gilson Road
Wellesley, MA 02481
Call Us: (781) 237-5252
E-Mail Us: info@impactpg.com
