TESTIMONIALS
“This was simply the best program of its kind that I have attended in my 33-year career. I learned several things that will help me become a better leader and I know you will, too.”
-President and CEO, Cambridge Savings Bank
“Rick just closed 200% above his goal. He was the first to credit EDGE Training with helping him close this deal. The training reminded him to take a second look at the situation, particularly during the ‘Gain Commitment’ phase. The clients initially presented themselves as ‘self-directed.’ However, a deeper discussion of what is most important to them, combined with an approach tailored to their goals while presenting the solution, triggered them to realize they really do need additional help and that they would not be ‘giving up control’ of the portfolio.”
-Manager, VP Sales, Charles Schwab
“Since implementing the coaching and service and sales training in our region, our cross sell ratios have almost doubled in just a few months. The coaching and service and sales programs have been a huge success from the top of the organization on down. Our Regional Vice Presidents and Regional Operating Managers are acting as role models and getting out to our branches more frequently to coach and provide support. Our Branch Managers and Customer Service Managers say IPG’s coaching process allows them to feel more empowered, more in touch with what is going on with their team members, and less operationally focused. Our tellers are more connected with our platform representatives – they are asking what more they can do or ask the customer to help the platform sell additional products and services.”
-Regional Sales Manager
“I wanted to thank you for your time this week regarding Sales EDGE Training. I definitely benefited from the class and will build upon the skills presented this week moving forward. This was by far the best sales class that I have attended in my career in terms of content and presentation from the instructors. As well as thanking you, my hope is that you take away that your efforts make a difference in teaching this class and are appreciated by the students who attend it.”
-Manager, Business Development, Evoqua Water Technologies
“Thank you to IPG for digesting our strategy and building a curriculum that kept our group engaged throughout the day. Feedback has been phenomenal.”
-Vice President, Sales
“I continue to hear outstanding feedback from the pilot participants for Leadership and Coaching. It is really creating some buzz within the Company. A number of participants have described it to others as ‘the best training they have been to.’ “
-Senior VP, Head of Retail Banking, Santander Bank N.A.
“Our sales team overwhelmingly agreed that this was the single best sales training program. Having been in sales within the financial services industry for 25 years, I’ve participated in many sales training programs as a sales professional and as a sales manager. I can say without hesitation that IPG set itself apart from the competition. They listened to our needs, designed a highly customized sales program to align with our client scenarios, and delivered a program that made an immediate impact on our team’s sales effectiveness. Impact Performance Group greatly exceeded our expectations!”
-Director, Small Business Center, Sun Life Financial
“Many companies have a training “event” and it is a one and done and there is no follow-up or reinforcement that drives a true change in behavior over time. The beauty of what IPG does is create a continuum of learning. IPG’s approach is to drive a change in behavior through a learning process that begins with the acquisition of new skills and then through coaching and reinforcement, arrive at development of a habit that becomes ingrained in the culture and fabric of what one does on a day to day basis.”
-VP, ETRS Learning & Development
“Last April we selected Impact Performance Group to help us create the BJ’s Leadership Academy. This initiative represents an unprecedented investment in developing our managerial talent. We chose IPG because we were impressed with their willingness and ability to create a highly customized program that could be effective within all three of our distinct environments at BJ’s: our corporate home office, the Whole Clubs, and our Distribution Centers. IPG delivered an excellent curriculum on time, within budget, and has been a trusted business partner every step of the way. We look forward to many years of working with IPG, and we give them our highest recommendation.”
-Manager of Talent Development, BJ’s Wholesale Club, Inc.
“Impact Performance Group has been highly responsive and collaborative when working with us. They’ve delivered more than we expected because they strive for excellence, care about their customers, and deliver customized solutions aligned to our needs faster than their competition.”
-Executive Vice President, Regions Bank
“We needed a consistent Bank of New York sales approach to our High Net Worth clients and prospects. IPG worked with us to develop that process, combining their own expertise with best practices of our organization to create an approach which was new, effective, and felt like our own. IPG’s commitment to ongoing coaching and reinforcement is integral to their approach and a great benefit to us. Following the classroom sessions, IPG followed up to make sure that we had what we needed to conduct coaching and reinforcement sessions effectively. The people at IPG are professional and a pleasure to work with. They listened well, were adaptable in their approach as we went along and always put their clients’ needs first. After one year working with IPG, our Relationship Managers average production has risen 60%.”
-Head of Sales and Marketing, PCS, Bank of New York
“Thank you to you and your team for the work that was delivered at the DWS Scudder National Sales Meeting. The feedback has been extremely positive and the DWS Scudder Product Challenge was a huge success. In fact, the Product Challenge exceeded our wildest expectations! Our work with your company to deliver sales process skills and targeted coaching has increased our Financial Advisor satisfaction as reported by Market Matrix by 14%.”
-Asset Management Learning and Development, Deutsche Bank
“This program has been very beneficial to us. I’ve witnessed dozens of direct examples! It has helped keep a Manager from heading down the dismissal path too soon. It has helped us collect competitive intelligence, identify root causes that are fixable, and motivate individuals with productivity issues. This is an excellent program.”
-Vice President, Corporate Risk & Training, CONTECH Construction Products Inc
“I feel like I am a better coach and salesperson from taking IPG’s training. I had a ton of fun in the training classes and hope that there is an opportunity down the road to get to do more training with IPG. My boss has been asking all of us managers for our input on the training and I have given IPG an A+++. I truly think that Boise would be a better sales company if we continue with IPG’s program.”
-Sales Manager
“Over the past year, IPG has designed and delivered two ongoing virtual training programs for our company. They have been rated as the top two programs in Learner Effectives Score out of all the virtual programs in the organization. I appreciate all that IPG has done for the success of the CARE: BTR program. It’s made a huge difference across UnitedHealthcare!”
-Sr. Program Manager, Learning & Development
“It is always such a pleasure to work with the entire IPG team. Not only are your people great – but what you do WORKS and makes a true difference in people’s success! I truly appreciate the ongoing partnership – and look forward to working with you further as we continue to evolve the skills of our people.”
-Executive Director
“Debra, a Universal Banker, was at 59% of her quota for the second quarter of 2015. After her participation in the Consultative Sales and Service Pilot two weeks ago, she is now at 300% of her goal!”
-Manager, Banking Center
“IPG helped us increase sales by 20% in the first six months of implementing a consultative sales process, skills and coaching discipline for our Product and Support Consulting Group. We were able to improve Financial Advisor sales participation in wealth management products by 30%.”
-National Consulting Director, Product & Support Consulting
“Impact Performance Group has professionally presented, trained, and influenced our sales organization. The material and its content are well organized and reflect our sales situations and challenges. The Energy Group’s sales organization penetrates deeper, at a higher level, with sound objectives and a better understanding of getting to the value proposition of our customers. Our sales organization is not the same: It is more professional, mature, and has a better understanding of business-to-business relationships. The workshop is FUN and is producing RESULTS!”
-Sales Manager, The Energy Group
“Prior to becoming the Training Director for First National Bank of Santa Fe, I worked for a bank on the east coast that implemented a sales training program created by Impact Performance Group. In over 25 years in banking, it was the best program I had ever seen. Never before had I seen a sales process combined with interpersonal skills that truly worked hand in hand. The participants loved it and learned so much. Naturally, in my new role, I wanted to have FNBSF employees benefit from such a dynamic program. We implemented the Sales and Service Process created by IPG here at our bank and the results have been amazing. Our cross sell ratios are much higher than previous months and everyone is speaking the lingo and involved in using the new process. Our entire company has been Impact Performance-ized! Working with IPG has not only been a pleasure, but a solid working relationship has been formed. We view IPG has a trusted partner. IPG took the time to understand who we are as a company and worked with us to create a process that was truly our own.”
-Training Director