ELIZABETH FAY CORCORAN is Senior Vice President of Impact Performance Group, Inc. Liz specializes in program design, development, and implementation consulting. Liz has worked extensively with Fortune 500 companies and other major institutions to enhance sales productivity and increase sales/service effectiveness in financial retail and business-to-business environments. Her consulting engagements involve in-depth exploration of current sales process and practices, performance gaps, and strategic interventions to accomplish corporate goals. Liz brings a wealth of client banking experience to the team.

Prior to working with Impact Performance Group, Liz was employed with Achieve Global, (formerly Learning International/Times Mirror Training), for over ten years. Liz was the Director of Training for the entire sales organization, responsible for designing, developing, and implementing training for all levels of field sales, from Regional Vice President to Regional Marketing Representative. Prior to the director position, Liz held territories in Long Island, New York, and Chicago, Illinois. During her years in sales, she exceeded her quota targets every year and distinguished herself among peers with the Quotannis Club awards and the President's Award for Outstanding Performance at highest recognition levels. Prior to Achieve Global, Liz was a National Account Manager for Eastman Kodak Company. During her six years with Kodak, Liz exceeded quota every year and won all possible President's Club Awards. Liz was a leader nationwide in automated image capture systems.

JIM KING has nearly 30 years of experience in sales and marketing, as well as training and development. His specialties include program writing, design, and facilitation. He is also experienced in creating technology-based training and has been actively involved in incorporating the concepts of Emotional Intelligence into Impact Performance Group's skills-based learning solutions. Prior to joining Impact Performance Group, Jim held positions in sales and service management for Hilton Hotels Corporation. Later, working as a consultant for Hilton, he was named the company's "Sales Supplier of the Year." He also worked as vice president of sales for Productivity, Inc., a publishing firm in Stamford, CT. Jim's work has been published in numerous business periodicals and he has co-authored several books.

At Impact Performance Group, Jim has been involved in a wide variety of projects within the financial services industry, including service and sales performance initiatives at such companies as Fleet Bank, Quick & Reilly, Citizens Bank, Fidelity, and Bank of New York, Mellon Bank, and JPMorgan. Jim graduated from the University of Notre Dame with a Bachelor of Arts Degree in American Studies. He also holds a Master of Arts Degree in Writing from Manhattanville College.

JENNIFER LONG, Project Director for IPG, works closely with key clients as well as the IPG team of designers, writers, editors and facilitators to develop and implement highly customized and targeted training solutions. Jennifer is responsible for working with IPG clients to determine their desired goals and objectives, and then acting as the liaison between the client and the IPG design, development, and implementation teams to ensure that the training solution achieves the desired result.

Jennifer's has over 20 years of experience in organizational development, change management, adult learning, training design and development, and human resources management. She has worked for large, mid-sized, and small companies in a management and leadership capacity. Jennifer began her career at Andersen Consulting (Accenture) and was a founding member of the Change Management Practice in Boston. After seven years at Andersen, Jennifer spent 10 years with Learning International/AchievelGlobal, first as a Project Manager in Custom Training Development, and then as Director of Customization Services. Immediately prior to joining IPG, Jennifer owned and operated a successful niche recruiting company for four years, where she specialized in sourcing and placing leadership talent in the restaurant, retail and hospitality industries. Jennifer holds a B.A. in Arts Administration from Rice University in Houston, Texas.

KIT CALDICOTT, as a Project Manager for IPG, Kit manages the design, development and measurement of customized training solutions for key accounts. Kit works closely with clients to determine mutually desired outcomes and methodology for the training solution and manages the development efforts of IPG's team of writers, editors and consultants. She has worked with a variety of companies across a broad range of industries including a number of financial services and insurance companies.

Prior to joining Impact Performance Group, Kit spent 5 years with Achieve Global (formerly Learning International). Her responsibilities included sales, seminar facilitation and managing projects for major accounts. Kit also enjoyed a successful career with Pitney Bowes Corporation in Sales and Sales Management and pioneered the design and development of several skills and product training programs for the company's new hires. Kit holds a Bachelor of Science degree from Boston College.

LYDIA HARDY joined Impact Performance Group in 2011 as a full-time graphic designer. She graduated with a B.A. in Communications and Art from Simmons College. She has a background in integrated media focusing on graphic design and writing. Lydia is instrumental in the development of all Impact Performance Group design initiatives including PowerPoint presentations, training materials and social media marketing. She has experience in advertising, exhibit design, print production and web design.

PATRICK BRILL serves as the VP of Operations for Impact Performance Group. In his capacity, Patrick works closely with client's to orchestrate the design and development of highly customized training products. He is the lead member of the implementation team managing the coordination of facilitators, the production of materials, and serving as a liaison between the client and IPG resources. Patrick's expertise is in integrating client's sales and service strategies into the training process and tools to ensure learning outcomes and results are achieved.

Prior to joining Impact Performance Group, Patrick worked for Hyatt Hotels and Resorts as Front Office Director. He was responsible for managing over 40 managers, supervisors, and employees who were dedicated to guest relations. Patrick received numerous awards including three Managers of the Quarter awards and High Performance Manager of the Year in 1996. Patrick's focus on quality is second to none. His IPG team has a record of 0 defects for 2005 through 2010 customized client shipments meeting complete, accurate, and timely metrics to over 16 countries worldwide. Patrick received a Bachelors Degree in Hotel Management from the University of Wisconsin.

GARY GREENFIELD brings over 30 years of experience to Impact Performance Group. His vast management experience includes, design and implementation of sales and management training programs, field and product development, and implementation. Gary served as the MassMutual Agency Vice President, and he has held management positions with Pioneer Financial Services and Bankers Life and Casualty Company. He is also an acknowledged public speaker.

Gary earned a Bachelor of Science from Montana State University at Billings. He received his Chartered Life Underwriter and Chartered Financial Consultant designations from the American College and was named an Institute Fellow by LIMRA Leadership Institute. Gary's ability to connect with participants in the classroom combined with his experience in the financial industry leave a strong impression on our clients.

MARGIE GOZDIFF has over 15 years of experience in the financial services industry in sales, sales training, and marketing. She has facilitated numerous sales, customer service, and marketing programs. At Impact Performance Group, Margie served as an integral part of the implementation of the Developing Gold Stars service, sales, and coaching programs at Fleet. Margie has been one of the lead IPG trainers in facilitating client train the trainer programs. She is a leading expert on Emotional Intelligence and is certified in Emotional Intelligence from the Institute of Health and Human Potential.
Prior to joining Impact Performance Group, Margie held a variety of positions in sales training and marketing for John Hancock Financial Services. Her responsibilities included development and implementation of numerous training and marketing programs, classroom facilitation and seminar management. She graduated from SUNY Oswego with a B.A. in Business Administration. She is a series 6 and 63 Registered Representative.

JAMES BAUMGART has over 25 years of experience in sales, sales management and sales training. He is an experienced classroom facilitator, sales process consultant and developer of custom sales training solutions. Jim has played a key role in the continuous implementation of a number of IPG client initiative including being a lead consultant for Fleet's Developing Gold Stars service and sales initiative, Aegis Mortgage, Mellon Bank, Citizens Investment Services, and ADP Brokerage Services.

Prior to joining Impact Performance Group, Jim held a variety of sales and sales management positions with Xerox Learning Systems. He also worked as Director of Sales Training at Marquette Electronics, a division of GE Medical Systems, in sales with the Oscar Mayer division of General Foods, and as a sales consultant for Runzheimer and Company. Jim received his MBA and BA from the University of Wisconsin-Whitewater.

CHARLIE PHILLIPS currently serves as a senior facilitator and reinforcement specialist for Impact Performance Group. Charlie Phillips has 30 years experience in sales, sales management, and as a VP for regional marketing at The Equitable and The MONY Group. He has sold and managed sales and service organizations in Lexington, Chicago, St. Louis, Kansas City, and New York. IPG's clients acknowledge Charlie's expertise and passion for coaching to help them sustain strategic behavior results to drive cultural change. Charlie graduated from the University of Kentucky with a B.A. in Psychology, and holds Masters Degrees in Financial Services and in Management from the American College, Bryn Mawr, PA.

CHRIS CORCORAN has 20+ years experience in the sales and service industry. Chris will provide strategic leadership in all aspects of initial design analysis (call observation and mapping). He will also play an integral role in the implementation and reinforcement process. Chris is skilled in account management and has managed key account responsibilities at Fidelity Investments, Bank of New York, Citizens, MetLife, AIG, John Deere, Kennametal, and APAC Customer Services. Chris has led training programs, developed sales process maps, and served as a key client contact for a variety of organizations in the financial, engineering, and retail industries. Chris's field experience and consultative approach in the role of facilitator and designer are greatly valued by his clients. Chris graduated from Princeton University with a B.A. in History, and holds Masters Degree in Education from the University of Massachusetts.

KAREN ATWELL Karen is a dynamic leader with 30 years of extensive management, consulting and coaching experience in the financial services industry. Her success in solving complex leadership issues and leading through organizational change has garnered significant results. Accomplished in recruiting, developing and retaining top talent, Karen focuses on developing people and increasing productivity through a collaborative orientation and a passion to grow people. Previously, Karen was an Executive Director and Master Coach with UBS Global Wealth Management. As a coach to the regional leadership teams, she focused on Vision Development and Delivery, Goal Setting, Initiative Strategy, Tactical Leadership and Accountability. She also worked with senior leadership to create and facilitate team meetings designed to deepen the effectiveness of team execution. Karen was a key player in the delivery of a structured coaching program providing a systematic and comprehensive coaching experience to over 4000 leaders, managers and sales professionals.

From 1993 to 2006, Karen held various advisory, management and senior leadership positions in the financial services industry with Bank of America, Morgan Stanley and Prudential Securities. Previous to that, she provided productivity consulting within international CPA firms for over 12 years. Karen holds a BS in Business Management from California Coast University with concentrations in Sales Management and Organizational Communications. She is certified in MBTI® and is an active member of International Coaching Federation (ICF) and American Society for Training and Development (ASTD). Karen currently lives on Deer Isle, Maine.

PHIL RITTENHOUSE has over 30 years experience in Manufacturing, Procurement, Sales, Training and Consulting. He retired from Corning Incorporated in 2010 as Director of Supply Chain Development. He has trained and facilitated groups throughout North America, as well as Germany, France and South Africa. He graduated from Clarkson University with a BS in Mechanical Engineering and received an MBA from Syracuse University. He holds one US Patent.

ALISON SHRIBERG-FREEDMAN is a bilingual corporate trainer specializing in leadership development and communication skills. She works with individuals from diverse industries, such as consulting, technology, banking, and non-profit management. Alison earned an M.B.A and Masters in Education at the University of Michigan where she founded the dual masters program. She received her B.A. in English at Duke University.

JAMIE MCKENNA Jamie brings over 20 years of consulting, coaching and training experience within the financial services industry. Jamie specializes in working with field managers and leaders to identify and create strategies that enhance and close gaps in business management, leadership, communication, teamwork and productivity. Previously a Director and Business Development Coach at UBS Global Wealth Management, Jamie worked with field leaders, branch managers and financial advisors to drive more effective results and reach beyond their business goals. Jamie has enjoyed a successful track record in sales, having worked as both a financial advisor and sales manager at Morgan Stanley and Smith Barney. Jamie also spent a number of years in her own business as a professional trainer and coach working within the financial services industry. Jamie's emphasis is on consultative selling, creating strategic partnerships and coach-the-coach programs for managers with banks and financial service companies such as Morgan Stanley, Fidelity and Bank of America. Jamie holds a BS in Organizational Communications and Management from Arizona State University and is certified in both NLP and Kolbe. She is an active member of the International Coaching Federation and the Organizational Development Group of Greater New York.

REID FISHMAN,has designed, developed, and facilitated many proprietary, custom, and tailored training programs. The content of these courses includes sales, management, leadership, quality service, communication skills, team development, budget planning, product knowledge, negotiation, and competency-based interviewing. They have been taught throughout the world. In addition, Mr. Fishman has been involved in several mergers/acquisitions, preparing the sales staffs of both companies to work together successfully within the new entity. Mr. Fishman has delivered presentations to the ISPI (International Society for Performance Improvement) National Conferences on the topics of Sales Training, Consulting, and Learning Paths and to the Dale Carnegie International Conventions on the topics of Instructional Design and New Product Development.

MONICA CONNOLLY is a sales productivity and business process improvement project manager focusing on increasing sales effectiveness and efficiency. She also specializes in managing large technical projects serving in liaison role between sales organizations and their IT department. Prior to joining IPG Monica spent over 20 years at The Boston Globe. She held management positions in advertising sales, advertising operations, sales training and development, and spent time at Boston.com as the director of operations. Most recently she has managed the development and execution of a sales and marketing learning portal for a major IPG client which specializes in financial outsourcing and back office processing solutions. Monica is highly organized. She is also is personable and enjoys her role as team leader and team participant. In 1997 Ms. Connolly was awarded "20 under 40" by Newspaper Association of America's Presstime which recognized industry achievement of professionals under forty. Monica Connolly holds an AS degree in commercial advertising, a Bachelor of Fine Art in visual design and a Masters degree in instructional design.

In 2006 she received her Six Sigma green belt, and in 2007 she received her Six Sigma black belt. Outside of her work at The Boston Globe, Ms. Connolly has served on several boards and committees including The Children's Happiness Foundation, The Boston Globe Fitness Board. She has also been involved in a variety of diversity initiatives and has been the Globe's liaison for the Diversity Internship Program; she supported the launch of the Commonwealth and participates on the K-8 Diversity Committee at Milton Academy. In addition to this work she has also had the role of co-chair for The Boston Globe's Annual United Way campaign and in 2009 she co-chaired a fundraiser at Milton Academy which grossed $82,000. She is currently co-President of the Milton Academy K-8 Parent's Association and is a member of the Board of Trustees at Nativity Preparatory School in Boston, MA.