Coined by Daniel Goleman, emotional intelligence has evolved into a well-known tool for enhancing both professional and personal relationships. Emotional intelligence helps us to know when to express our emotions and how to manage our emotions effectively though a four quadrent model including:
- self-awareness
- self-management
- social awareness
- relationship management
Impact Performance Group integrates emotional intelligence into training through the use of specific EQSKILLS™ Communication Tools —the competencies necessary to successfully leverage our emotional intelligence. EQSKILLS™ enable people to connect with people on a deeper more human level. By using EQSKILLS™, sales and service professionals are able to empathize with the feelings of others, understand one’s own emotions, and regulate one’s behavior in a way that enhances their interactions with others.
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